RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at onva_ca@outlook.com. Please note that returns must be sent to the following address:
Onva California LLC
1000 8th Ave S, Apt 2
Great Falls, MT 59405
United States
If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at onva_ca@outlook.com.
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Sale or clearance items
If you have questions about a specific item, please contact us before making a return request.
EXCHANGES
The fastest way to receive a different item is to return the original item (if eligible) and place a new order after the return has been approved.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unused, unworn, with tags attached, in its original packaging, and accompanied by proof of purchase.
REFUNDS
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at onva_ca@outlook.com.