Refund policy

RETURN POLICY

We want you to be happy with your purchase from Onva California LLC. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, contact us at support@onvacalifornia.com before sending your item back.

Approved returns should be sent to:

Onva California LLC
1000 8th Ave S, Apt 2
Great Falls, MT 59405
United States

If your return is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items returned without first requesting and receiving return authorization may not be accepted.

For questions regarding returns, contact us at support@onvacalifornia.com.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is defective or damaged, or you received the wrong item, contact us as soon as possible at support@onvacalifornia.com.

Please include your order number and, when applicable, photographs showing the problem. We will review the issue and work with you to make it right.

NON-RETURNABLE ITEMS

Certain products cannot be returned, including:

• Perishable goods, such as food, flowers, or plants
• Custom or personalized products
• Personal-care and beauty products that have been opened or used
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final-sale or clearance items identified as non-returnable at the time of purchase

If you are unsure whether an item is eligible for return, please contact us before submitting your return request.

EXCHANGES

The fastest way to receive a different item is to request a return for the original item. Once the return has been approved, you may place a new order for the item you want.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

Returned merchandise must be in the condition required by applicable law. Certain products may be excluded from the right of withdrawal, including certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@onvacalifornia.com.