Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Processing and delivery times vary by product and fulfillment partner. Made-to-order items require production time before shipping. Standard delivery is generally estimated at 6 to 15 business days after shipment, depending on destination and carrier; international delivery can take longer. These are estimates, not guaranteed arrival dates. Tracking is emailed when each package ships, and items may arrive separately.

How much is shipping?

Free US shipping on orders of $99 or more, applied automatically at checkout. Below $99, shipping depends on the product and the partner that makes or ships it: our in-house items are $8 standard or $15 express, and other items have their own rates. Because some items ship from different partners, a mixed order may show more than one shipping charge. Your exact shipping cost is always shown at checkout before you pay. See our Shipping Policy.

Do you ship internationally?

Yes. We ship to most countries worldwide. Duties or import taxes, if any, are set by your country.

How do I track my order?

Use the tracking link in your shipping email, or enter your tracking number on our Track Your Order page.

Can I change or cancel my order?

Contact us as soon as possible. We process orders quickly, so once an order ships we may not be able to change it.

Returns & Refunds

What is your return policy?

You have 30 days from delivery to request a return. Items must be unworn and unused with tags attached. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. Full details are in our Refund Policy.

How do I start a return?

Email support@onvacalifornia.com with your order number and the item you want to return. We will send you instructions. Please do not mail items back before we confirm.

When will I get my refund?

Once your return is received and approved, refunds go to your original payment method within 10 business days.

Products & Sizing

Are your products true to size?

Check the size guide on each product page. If you are between sizes, we usually suggest sizing up.

What are ONVA Originals?

ONVA Originals are our own designs and are only sold here. Look for the ONVA name in the product title.

How do I care for my activewear?

Machine wash cold on a gentle cycle and hang dry. Skip bleach, fabric softener and high heat to keep the fit and color.

Payments & Discounts

What payment methods do you accept?

All major credit and debit cards, PayPal and Shop Pay.

Do you have a first-order discount?

Yes. Use code WELCOME15 at checkout for 15% off the Limited Edition collection. One use per customer. Discount combinations and free-shipping eligibility are calculated at checkout; any shipping threshold is based on the qualifying subtotal after discounts.

What is the VIP Club?

VIP members save 15% on eligible products; bundles are excluded. Learn more about VIP.

Still have questions?

Email support@onvacalifornia.com or call (213) 632-8695. We reply within 24 to 48 hours.