Privacy policy

Privacy Policy

Last Updated: October 2, 2026

Introduction

Onva California LLC (“Onva California,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our Services, make a purchase, create an account, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect:

Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment and transaction information associated with purchases and payment confirmations.
Account information, including usernames, passwords, preferences, and account settings.
Shopping activity, including products viewed, added to your cart, purchased, returned, exchanged, or canceled.
Communications you send to us through customer support, email, or contact forms.
Device and technical information, including IP address, browser type, device identifiers, and network information.
Usage information concerning how you interact with and navigate our Services.

Payment information may be processed by Shopify and/or our payment-processing providers. We do not necessarily receive or store complete payment-card information ourselves.

Sources of Personal Information

We may collect personal information:

Directly from you when you create an account, place an order, contact us, or otherwise provide information.
Automatically through cookies and similar technologies when you use our Services.
From Shopify and service providers that assist us in operating our business.
From business partners and other third parties where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

Provide and Improve Our Services

Process and fulfill orders.
Manage customer accounts.
Arrange shipping and delivery.
Process eligible returns, exchanges, and refunds.
Provide customer support.
Personalize and improve the shopping experience.
Maintain and improve our website and Services.

Marketing and Advertising

Send promotional emails, newsletters, and special offers where permitted.
Provide relevant advertisements and product recommendations.
Measure and improve the effectiveness of our marketing.

You may opt out of promotional email communications at any time by using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use information to verify transactions or accounts, detect and prevent fraud or unauthorized activity, and protect our customers, website, and business operations.

Customer Service and Communications

We may use information to respond to inquiries and communicate with you regarding orders, shipping, returns, refunds, accounts, and other customer-service matters.

Legal Compliance

We may use or disclose information when reasonably necessary to comply with applicable laws and legal processes, respond to lawful requests from authorities, protect our legal rights, and enforce our policies and agreements.

How We Share Personal Information

We may share personal information:

With Shopify and service providers that assist with payment processing, shipping, fulfillment, analytics, hosting, customer service, marketing, and website operations.
With advertising and marketing partners where permitted by applicable law.
When required by applicable law, court order, subpoena, or other lawful process.
In connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.
When reasonably necessary to protect the rights, property, safety, or security of Onva California LLC, our customers, or others.
When you direct us or consent to sharing information with another party.

Where required by applicable law, you may have the right to opt out of certain targeted advertising, sharing, or other processing activities.

Relationship With Shopify

Our online store is powered by Shopify. Shopify processes certain personal information to provide and improve the technology and services supporting our store.

Information submitted through our Services may therefore be processed by Shopify and its service providers, including in countries other than the country in which you reside.

For additional information concerning Shopify's handling of personal information, please review Shopify's privacy documentation.

Cookies and Similar Technologies

Our website and the services supporting it may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, support security, and provide or measure advertising.

Your browser may allow you to block or remove cookies. Disabling certain cookies may affect the functionality of portions of the Services.

Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, content, or policies of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Children's Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children through the Services.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for purposes including:

Providing our Services.
Processing transactions.
Maintaining appropriate business and financial records.
Complying with legal obligations.
Resolving disputes.
Enforcing agreements and policies.
Protecting legitimate business interests.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a portable copy of certain information where applicable.
Object to or restrict certain processing activities where applicable.
Withdraw consent where processing is based upon consent.
Opt out of certain targeted advertising or information-sharing activities where applicable.

These rights may be subject to exceptions and limitations under applicable law.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in our marketing communications.

Even if you opt out of marketing communications, we may continue sending transactional or service-related communications such as order confirmations, shipping notifications, refund information, security notices, and account updates.

Exercising Your Rights

To submit a privacy-related request, contact us at:

Email: support@onvacalifornia.com

Contact Us:
onvacalifornia.com/pages/contact-us

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how we handle your personal information, please contact us at support@onvacalifornia.com.

We will review privacy-related concerns and respond as required by applicable law.

International Data Transfers

Personal information may be transferred to, stored in, or processed in countries other than your country of residence, including where Shopify or our other service providers operate.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or operational needs.

Updates will be posted on this page, and the Last Updated date will be revised accordingly.

Contact Information

For questions concerning this Privacy Policy or requests relating to your personal information, please contact:

Onva California LLC
1000 8th Ave S, Apt 2
Great Falls, MT 59405
United States