Privacy policy

Privacy Policy

Last Updated: June 3, 2026

Introduction

Onva California operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment information, including payment card details, transaction information, and payment confirmations.
Account information, including usernames, passwords, preferences, and account settings.
Transaction information, including products viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications you send to us through customer support, email, or contact forms.
Device information, including IP address, browser type, device identifiers, and network information.
Usage information regarding how you interact with and navigate our Services.

Sources of Personal Information

We may collect personal information:

Directly from you when you create an account, place an order, contact us, or otherwise provide information.
Automatically through cookies and similar technologies when you use our Services.
From service providers that help us operate our business.
From business partners and other third parties where permitted by law.

How We Use Personal Information

We may use your personal information to:

Provide and Improve Our Services

Process and fulfill orders.
Manage customer accounts.
Arrange shipping and deliveries.
Process returns, exchanges, and refunds.
Provide customer support.
Personalize and improve your shopping experience.

Marketing and Advertising

Send promotional emails, newsletters, and special offers.
Display relevant advertisements and product recommendations.

You may opt out of marketing communications at any time.

Security and Fraud Prevention

Verify customer accounts.
Detect and prevent fraud or unauthorized activity.
Protect our website, customers, and business operations.

Customer Service and Communication

Respond to inquiries and requests.
Communicate regarding orders, returns, and account activity.

Legal Compliance

Comply with applicable laws and regulations.
Respond to lawful requests from government authorities.
Protect our legal rights and enforce our policies.

How We Share Personal Information

We may share personal information:

With Shopify and service providers that assist with payment processing, shipping, fulfillment, analytics, cloud storage, customer service, and website operations.
With marketing and advertising partners to provide relevant promotions and advertisements.
When required by law, court order, subpoena, or other legal process.
In connection with a business transaction, such as a merger, acquisition, sale of assets, or restructuring.
To protect the rights, property, safety, and security of Onva California, our customers, and others.
When you direct us or consent to sharing information with third parties, such as shipping providers or social media integrations.

Where required by applicable law, you may have the right to opt out of certain targeted advertising or information-sharing activities. To submit a privacy-related request, please contact us using the information provided below.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process personal information to provide, maintain, and improve the functionality of our online store.

Information submitted through our Services may be shared with Shopify and its service providers, including service providers located outside your country of residence.

We may also use Shopify tools and features that help us analyze store performance, improve customer experiences, and support marketing activities.

For more information about Shopify's privacy practices, please review Shopify's Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, content, or policies of third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

Security and Retention of Information

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

Provide our Services.
Comply with legal obligations.
Resolve disputes.
Enforce agreements and policies.
Protect our legitimate business interests.

Your Privacy Rights

Depending on your location and applicable law, you may have the following rights:

Access personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Request a portable copy of personal information where applicable.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in marketing emails.

Even if you opt out of promotional communications, we may still send order confirmations, shipping notifications, account updates, and other service-related communications.

Exercising Your Rights

To exercise your privacy rights or submit a privacy-related request, please contact us:

Email: onva_ca@outlook.com

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns regarding how we process your personal information, please contact us at onva_ca@outlook.com.

We will review and respond to your concerns in accordance with applicable law.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than your country of residence.

Where required by law, we will implement appropriate safeguards to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Onva California

Email: onva_ca@outlook.com